Last updated: 5 October 2026
Sphene Jewels ("we", "us") is based in Dubai, United Arab Emirates. This policy explains what personal data we collect when you visit sphenejewels.com or buy from us, and how we protect it.
What we collect
Order details. Name, email, phone, billing and shipping address, items bought.
Payment details. Handled by our payment providers. We never see or store your full card number.
Device and browsing data. IP address, browser, pages viewed and cookies — to keep the site working and improve it.
Messages. Anything you send us by email or the contact form.
Why we use it
To fulfil orders — make, ship and support your purchase.
To talk to you — order updates, answers to your questions.
To prevent fraud and keep payments secure.
Marketing — only if you opt in. Unsubscribe any time with one click.
Who we share it with
Only trusted service providers: our store platform (Shopify), payment processors, delivery couriers and analytics tools.
We never sell your personal data.
Legal requests. We share data with authorities only when the law requires it.
Cookies
Cookies keep your cart working and help us understand how the site is used. You can block or delete cookies in your browser. Some features may stop working if you do.
How long we keep it
Order records are kept as long as UAE law requires for tax and accounting. Other data is deleted when no longer needed.
Your rights
Under the UAE Personal Data Protection Law, the EU GDPR and similar laws (including California's CCPA), you can ask to:
- See the data we hold about you
- Correct it
- Delete it
- Stop or limit how we use it
- Withdraw marketing consent
Email sphenejewels@gmail.com. We reply within 30 days.
International transfers
Our service providers may process data outside the UAE. We only use providers with proper safeguards.
Security
Our site uses encrypted (HTTPS) connections, and payments go through PCI-compliant providers.
Children
Our store is not meant for anyone under 18. We don't knowingly collect children's data.
Changes
We may update this policy. The date at the top shows the latest version.
Contact
Sphene Jewels, Dubai, United Arab Emirates — sphenejewels@gmail.com